Coach Interviews

Coach Feedback Summaries¶

Date: 14/05/24

Pain Points:
- Difficulty requesting money from parents.
- Limited reach to parents for promotion.
- Challenges in showcasing skills, especially certifications.
- Uneven expense management.
- Issue regarding access to society-owned courts for coaching.
UI Feedback:
- Positive feedback, willing to share and connect with more coaches.
- Open to switching from manual attendance to app-based on understanding use cases.
Suggested Solutions:
- Payment: UPI mandates and recurring payment setup.
- Profile Building: Option to share profile, templates, and videos of the coach playing.
- Expense Management: Add expense tracking as a free feature, similar to Splitwise.

Date: 03/06/24

Pain Points:
- No significant pain points identified.
UI Feedback:
- Design not reviewed.
Desirable Features:
- Enhanced interaction tools between coach and parents.
Key Takeaways:
- Strong onboarding process for coaches with filtering and quality checks to build trust.
- Student onboarding should consider health and player levels (requires more product-side research).
- Grade coaches by quality and qualifications into tiers with associated pricing.
- Develop a syllabus for students to outline learning phases with parent visibility.
- Implement parent-voted tags for coaches (e.g., savvy, social).

Date: 04/06/24

Pain Points:
- Attendance and payment reminders.
UI Feedback:
- Satisfied with the design; no suggestions.
Desirable Features:
- Coach attendance tracking with cheat-proofing, as attendance affects payout.
- Option for month extension for students (e.g., for medical or exams).
Key Takeaways:
- Allow coaches to extend paid month days for students.
- Add a "Coach Verified" tag for academy coaches to maintain quality standards.

Date: 05/06/24

Current System:
- Attendance and fee collection are manual.
- Reminders are sent via WhatsApp.
- Student reports shared via email or discussed in parent meetings.
Pain Points:
- Fee collection and attendance tracking.
- Reaching out to customers.
- Manually sharing feedback with each parent is time-intensive.
UI Feedback:
- Positive feedback on design and planned features.
Desirable Features:
- Skill-based classification of students and coaches.
- Sport-wise list of certification federations (e.g., ITTF, TTFI).
- Progress reports to include videos and skill updates.
Key Takeaways:
- Planned student reports are promising, allowing coaches to add skill and fitness points.
- Adding sport-specific levels for students and coaches to better meet requirements.

Date: 06/06/24

Current System:
- Attendance and fee collection are manual.
- Student progress communicated verbally or via messaging.
- Leads managed on Excel, WhatsApp, and calls.
Pain Points:
- Difficulty in maintaining records of fees and attendance.
- Reaching out to customers and managing leads is challenging.
- Sharing feedback with parents is difficult.
- Managing lead inquiries is cumbersome.
- Currently using multiple apps/tools; an integrated system would be beneficial.
UI Feedback:
- Generally positive feedback on design.
Desirable Features:
- Integrate customer leads and student progress into the app.
- Option to import existing leads.
- Historical view of student progress.
- Level-based batch updates for students, including coach changes.
- Weekly and monthly reports based on coach notes.
Key Takeaways:
- Comprehensive CMS: The app can be positioned as an all-in-one CMS for academies and coaches (lead, fee, student progress management, attendance, and inventory).
- Dynamic Report Generation: Customizable reporting for coaches (daily, weekly, monthly).
- Sales Focus: The academy sales representative prioritized lead and salary management.